User satisfaction survey in June 2025

Dear Customer,

Greetings! Thank you for your support and encouragement. We are honored that you have agreed to participate in our survey regarding the use of 3D printers. Your experience and feedback are extremely important to us. If you find any questions difficult to answer precisely, please select the option that most closely reflects your situation.

By completing the survey, you will be entered into a lucky draw for a chance to win exciting prizes, including: K2 Plus Combo, HALOT-X1, Hi Combo, Ender-3 V3 Plus, Space Pi Filament Dryer, Ender-PLA, and Creality Cloud membership.
The event ends at 12:00 PM on 20th,June.Thank you for your participation!

P.S. The answers are only used for optimizing the user experience and will be held in strict confidence.

lucky draw

Award:

HALOT-X1
Creality Hi Combo
Ender-3 V3 Plus
Space Pi Filament Dryer
Ender-PLA 2kg
Creality Cloud membership for 3 months
Creality Cloud membership for 1 month

Delivery rule:

Physical prizes will be shipped via express within 15 working days after the event concludes, and the logistics tracking number will be sent to you via email.
The Creality Cloud ID membership will be credited to your account within 15 working days after the event concludes. Please provide your correct Creality Cloud ID .

tips：

The award is provided by the survey publisher.

Award winners:

S***en pickett(3853068712) has drawn Creality Cloud membership for 1 month on 06-07

F*** BOURHIS( 33676709607) has drawn Creality Cloud membership for 3 months on 06-07

D***d Bernstein(424-243-6364) has drawn Creality Cloud membership for 1 month on 06-06

R*** calin( 40723539992) has drawn Creality Cloud membership for 1 month on 06-06

K***l Pawlak( 421950321597) has drawn Creality Cloud membership for 1 month on 06-06

P***ng Huynh(347-622-3946 ) has drawn Creality Cloud membership for 1 month on 06-06

E*** LE MENE( 33 625093418) has drawn Creality Cloud membership for 3 months on 06-06

L*** Lemoine(2253157720) has drawn Creality Cloud membership for 1 month on 06-06

F***o Olivieri( 393314812897) has drawn Creality Cloud membership for 1 month on 06-06

K***ev Nikolay( 79261954808) has drawn Creality Cloud membership for 1 month on 06-06

M***lo Vallejo( 57 3166670862) has drawn Creality Cloud membership for 1 month on 06-06

K**s( 8613260338868) has drawn Creality Cloud membership for 3 months on 06-06

T***as Myers(5139784815) has drawn Creality Cloud membership for 1 month on 06-06

W***ie Baker(3092676216) has drawn Creality Cloud membership for 1 month on 06-06

B***e Grates(7249540917) has drawn Ender-PLA 2kg on 06-06

M***us van Belkum(27832384183) has drawn Creality Cloud membership for 1 month on 06-06

M***as Daubaris( 37068113880) has drawn Creality Cloud membership for 3 months on 06-06

F***cisco Escudero (56982472345) has drawn Creality Cloud membership for 3 months on 06-06

T*** Peterson(2345675102) has drawn Creality Cloud membership for 1 month on 06-05

B***newoud ( 31639318536) has drawn Creality Cloud membership for 3 months on 06-05

Your gender:

Male

Female

Other

Which of the following product series do you own?

[Multiple]

FDM 3D Printer

Resin 3D Printer (e.g., HALOT series)

Laser Engraver

3D Scanner

How many printers do you own from the following FDM series?

Please rate using a scale from 1 to 4, where:1 = 1 unit,4 = More than 5 units(If you do not own any printers from the series listed below, please select “Never used.”)

	None	1 unit	2–3 units	3–5 units	More than 5 units
Ender Series
Ender Series
K Series
K Series
CR Series
CR Series
Hi Series
Hi Series

What are the typical dimensions (in millimeters) of the models you frequently print with your FDM printer?

Which performance indicators of FDM 3D printers are most important to you?

[Please sort the items]

Print Accuracy (Layer Thickness ≤ 0.1 mm)
Print Speed (≥ 100 mm/s)
Device Stability (e.g., Filament Runout Detection, Auto Bed Leveling)
Multi-color/Multi-material Compatibility
Large Build Volume Capability (≥ 300 mm³)
other

10.

What is your color preference for printing?

Single-color printing

Two-color mixing

Three-color mixing

Four or more colors

11.

How many printers do you own from the following Resin 3D printer series?

Please rate using a scale from 1 to 4, where:1 = 1 unit,4 = More than 5 units(If you do not own any printers from the series listed below, please select “Never used.”)

	None	1 unit	2–3 units	3–5 units	More than 5 units
HALOT-MAGE Series
HALOT-MAGE Series
HALOT-X Series
HALOT-X Series
LD Series
LD Series
HALOT-LITE Series
HALOT-LITE Series

12.

Which performance features do you prioritize most when choosing a resin 3D printer?

[Please sort the items]

Print Accuracy (e.g., Layer Thickness 0.01–0.1 mm)
Print Speed (e.g., Single Layer Exposure Time 1–10 seconds)
Device Stability (e.g., Z-axis Rail Design)
Light Source Lifespan (e.g., LCD Screen Replacement Frequency)
Ease of Use (e.g., Auto Bed Leveling)
After-sales Service (e.g., Technical Support Response Time)
other

13.

What is the price range you find acceptablefor a resin 3D printer?

Below $200 (Entry-level LCD models)

$200–500 (Mainstream consumer-grade devices)

$500–1500 (Industrial-grade high-precision devices)

Above $1500 (Professional customized equipment)

14.

What types of photopolymer resin do you commonly use?

[Multiple]

Standard Resin (General Purpose)

High Toughness Resin (Mechanical Parts)

Biocompatible Resin (Medical Applications)

Castable Resin (Jewelry/Dental)

Transparent Resin (Optical Models)

Other

15.

What do you consider to be the greatest advantage of resin 3D printing technology?

[Multiple]

High precision (Surface smoothness Ra ≤ 5 μm)

Ability to produce complex structures (e.g., hollow or microporous designs)

Material versatility (e.g., flexible or high-temperature resins)

Cost-effectiveness for small batch production

Other

16.

What are the main issues you encounter during resin 3D printing?

[Please sort the items]

Complex post-processing (time-consuming cleaning and secondary curing)
Resin allergy (risk of irritation from odors / skin contact allergy risk)
Difficult support removal (damaging model surfaces)
Material waste (low recovery rate of uncured resin)
High maintenance costs (e.g., LCD screen replacement)
Other

17.

After using resin 3D printing, which post-processing methods do you usually apply to your printed models?

[Multiple]

18.

What are your primary use cases for resin 3D printing?

[Multiple]

Figurines/Model Making (High detail requirements)

Jewelry/Dental Casting (Lost-wax compatibility)

Medical Models (Anatomical teaching/Surgical planning)

Industrial Prototypes (Functional testing)

Education/Research (Rapid design validation)

Other

19.

Which aspects of resin 3D printing technology would you like to see improved first in the future?

[Choose at most 3 items]

Please select your top three choices in mind.

Reduce resin allergens (develop low-VOC materials)

Integrated post-processing features (built-in cleaning stations)

Enhanced large-format printing capability (e.g., build volume over 300 mm)

Intelligent parameter recommendations (AI-powered learning of user habits)

Other

20.

On a scale of 1-10, how willing are you to participate in our survey program to help us improve our production and service？

Extremely reluctant

Extremely willing

23.

How many laser engravers do you have？

Over 2

24.

How did you come to know about laser engraving and become interested in it?

[Multiple]

Saw acquaintance using it

Saw the relevant posts on social media

The product and work displays at the exhibition,e.g.,trade show,saturday market,anime expo

My work is related to it

Have purchased or used related products,e.g.,CNC,cutting machine

ADs

Others

27.

What are the main factors influencing your purchase of laser engraver?(rank)

[Please sort the items]

Price
Appearance
Features and capabilities
Brand reputation
Customer service
Software support
Accessory compatibility
Other

35.

On a scale of 1-10, how satisfied are you with Falcon？

Please rate on a scale of 0 to 10, where 10 means "Very Satisfied" and 1 means "Very Dissatisfied."(If you have not experienced any of the product features listed below, please select 0.)

	0	1	2	3	4	5	6	7	8	9	10
Engraving speed
Engraving speed	0 1 2 3 4 5 6 7 8 9 10
Cutting speed
Cutting speed	0 1 2 3 4 5 6 7 8 9 10
Working area
Working area	0 1 2 3 4 5 6 7 8 9 10
accuracy
accuracy	0 1 2 3 4 5 6 7 8 9 10
accessories
accessories	0 1 2 3 4 5 6 7 8 9 10
Material Compatibility
Material Compatibility	0 1 2 3 4 5 6 7 8 9 10
Safety
Safety	0 1 2 3 4 5 6 7 8 9 10
pre-sale service
pre-sale service	0 1 2 3 4 5 6 7 8 9 10
After-sales technical support
After-sales technical support	0 1 2 3 4 5 6 7 8 9 10
Returned Goods Service
Returned Goods Service	0 1 2 3 4 5 6 7 8 9 10

36.

On a scale of 1-10, how willing are you to recommend falcon to others？

Please rate on a scale from 1 to 10, where 10 means "highly recommend" and 1 means "not recommend at all."

not recommend at all

highly recommend

39.

How many 3D scanners do you have？

Over 2

40.

How did you come to know about 3d scanner and become interested in it?

[Multiple]

Saw acquaintance using it

Saw the relevant posts on social media

The product and work displays at the exhibition,e.g.,trade show,saturday market,anime expo

My work is related to it

ADs

Others

43.

What are the main factors influencing your purchase of 3d scanner?(rank)

[Please sort the items]

Price
Appearance
Features and capabilities
Brand reputation
Customer service
Software support
Other

47.

How long does it take on average to complete a project (including scanning and software processing)?

49.

On a scale of 1-10，how satisfied are you with Creality 3d scanner？

Please rate on a scale of 0 to 10, where 10 means "Very Satisfied" and 1 means "Very Dissatisfied."(If you have not experienced any of the product features listed below, please select 0.)

	0	1	2	3	4	5	6	7	8	9	10
scanning speed
scanning speed	0 1 2 3 4 5 6 7 8 9 10
scanning accuracy
scanning accuracy	0 1 2 3 4 5 6 7 8 9 10
scanning area
scanning area	0 1 2 3 4 5 6 7 8 9 10
pre-sale service
pre-sale service	0 1 2 3 4 5 6 7 8 9 10
After-sales technical support
After-sales technical support	0 1 2 3 4 5 6 7 8 9 10
Returned Goods Service
Returned Goods Service	0 1 2 3 4 5 6 7 8 9 10

50.

On a scale of 1-10, how willing are you to recommend creality 3d scanner to others？

Please rate on a scale from 1 to 10, where 10 means "highly recommend" and 1 means "not recommend at all."

not recommend at all

highly recommend

52.

How satisfied are you with the functionality of Creality products in the following areas?

Please rate on a scale from 0 to 10, where 10 means "Very Satisfied" and 1 means "Very Dissatisfied."(If you have not experienced any of the product functions listed below, please select 0.)

	0	1	2	3	4	5	6	7	8	9	10
Leveling Method
Leveling Method	0 1 2 3 4 5 6 7 8 9 10
Diverse Printing Methods
Diverse Printing Methods	0 1 2 3 4 5 6 7 8 9 10
Power-off Resume
Power-off Resume	0 1 2 3 4 5 6 7 8 9 10
Auto Filament Feeding/Retracting
Auto Filament Feeding/Retracting	0 1 2 3 4 5 6 7 8 9 10
AI monitoring camera
AI monitoring camera	0 1 2 3 4 5 6 7 8 9 10
Intelligence Level
Intelligence Level	0 1 2 3 4 5 6 7 8 9 10
Expandability
Expandability	0 1 2 3 4 5 6 7 8 9 10
FDM Slicer Software
FDM Slicer Software	0 1 2 3 4 5 6 7 8 9 10
Resin Slicer Software
Resin Slicer Software	0 1 2 3 4 5 6 7 8 9 10
Laser Engraving Software
Laser Engraving Software	0 1 2 3 4 5 6 7 8 9 10
Multicolor Printing
Multicolor Printing	0 1 2 3 4 5 6 7 8 9 10

53.

What’s your opinion on the performance of Creality products in the areas below?

Please rate on a scale of 0 to 10, where 10 means "Very Satisfied" and 1 means "Very Dissatisfied."(If you have not experienced any of the product features listed below, please select 0.)

	0	1	2	3	4	5	6	7	8	9	10
Build Volume
Build Volume	0 1 2 3 4 5 6 7 8 9 10
Print Speed
Print Speed	0 1 2 3 4 5 6 7 8 9 10
Print Accuracy
Print Accuracy	0 1 2 3 4 5 6 7 8 9 10
Print Quality
Print Quality	0 1 2 3 4 5 6 7 8 9 10
Print Success Rate
Print Success Rate	0 1 2 3 4 5 6 7 8 9 10
Material Compatibility
Material Compatibility	0 1 2 3 4 5 6 7 8 9 10
Operating Noise
Operating Noise	0 1 2 3 4 5 6 7 8 9 10
Product Stability
Product Stability	0 1 2 3 4 5 6 7 8 9 10

54.

How satisfied are you with the ease of use of Creality products in the following areas?

Please rate on a scale from 0 to 10, where 10 means "Very Satisfied" and 1 means "Very Dissatisfied."(If you have not experienced any of the ease of products listed below, please select 0.)

	0	1	2	3	4	5	6	7	8	9	10
Usefulness of User Manual
Usefulness of User Manual	0 1 2 3 4 5 6 7 8 9 10
Ease of Installation/Setup
Ease of Installation/Setup	0 1 2 3 4 5 6 7 8 9 10
Convenience of Operation
Convenience of Operation	0 1 2 3 4 5 6 7 8 9 10
Ease of Replacing Wearable Parts
Ease of Replacing Wearable Parts	0 1 2 3 4 5 6 7 8 9 10
Ease of Use of Slicing Software
Ease of Use of Slicing Software	0 1 2 3 4 5 6 7 8 9 10
Clarity of Labels/Instructions
Clarity of Labels/Instructions	0 1 2 3 4 5 6 7 8 9 10
FDM Operating System
FDM Operating System	0 1 2 3 4 5 6 7 8 9 10
Resin Printer Operating System
Resin Printer Operating System	0 1 2 3 4 5 6 7 8 9 10
Laser Engraving Machine System
Laser Engraving Machine System	0 1 2 3 4 5 6 7 8 9 10
Creality Cloud
Creality Cloud	0 1 2 3 4 5 6 7 8 9 10

55.

Would you be willing to recommend Creality products to your friends?

Yes, I would.

No, I wouldn’t.

56.

How satisfied are you with the following Creality services?

Please rate on a scale from 0 to 10, where 10 means "Very Satisfied" and 1 means "Very Dissatisfied."

(If you have not experienced the service, please select 0).

	0	1	2	3	4	5	6	7	8	9	10
Pre-sales Service
Pre-sales Service	0 1 2 3 4 5 6 7 8 9 10
After-sales Technical Support
After-sales Technical Support	0 1 2 3 4 5 6 7 8 9 10
Return ＆ Exchange Process
Return ＆ Exchange Process	0 1 2 3 4 5 6 7 8 9 10
Resolution Plan
Resolution Plan	0 1 2 3 4 5 6 7 8 9 10
Connection response speed
Connection response speed	0 1 2 3 4 5 6 7 8 9 10
Service Attitude
Service Attitude	0 1 2 3 4 5 6 7 8 9 10

57.

How satisfied are you with Creality's complaint handling service?

Please rate on a scale of 0 to 10, where 10 means "Very Satisfied" and 1 means "Very Dissatisfied."(If you have not experienced any service listed below, please select 0.)

	0	1	2	3	4	5	6	7	8	9	10
Complaint Handling Timeliness
Complaint Handling Timeliness	0 1 2 3 4 5 6 7 8 9 10
Resolution Plan
Resolution Plan	0 1 2 3 4 5 6 7 8 9 10
Call Connection Speed
Call Connection Speed	0 1 2 3 4 5 6 7 8 9 10
Service Attitude
Service Attitude	0 1 2 3 4 5 6 7 8 9 10

58.

How satisfied are you with Creality's return and exchange service?

Please rate on a scale of 0 to 10, where 10 means "Very Satisfied" and 1 means "Very Dissatisfied."

(If you have not experienced any service listed below, please select 0.)

	0	1	2	3	4	5	6	7	8	9	10
Return/Exchange Processing Time
Return/Exchange Processing Time	0 1 2 3 4 5 6 7 8 9 10
Resolution Plan
Resolution Plan	0 1 2 3 4 5 6 7 8 9 10
Service Attitude
Service Attitude	0 1 2 3 4 5 6 7 8 9 10

59.

How satisfied are you with Creality's after-sales technical support?

Please rate on a scale of 0 to 10, where 10 means "Very Satisfied" and 1 means "Very Dissatisfied."(If you have not experienced any service listed below, please select 0.)

	0	1	2	3	4	5	6	7	8	9	10
After-sales technical support timeliness
After-sales technical support timeliness	0 1 2 3 4 5 6 7 8 9 10
Resolution Plan
Resolution Plan	0 1 2 3 4 5 6 7 8 9 10
Response time
Response time	0 1 2 3 4 5 6 7 8 9 10
Service attitude
Service attitude	0 1 2 3 4 5 6 7 8 9 10

60.

Would you be willing to recommend Creality’s services to your friends?

Yes, I would recommend

No, I would not recommend

61.

How much effort did you have to put in to resolve your issue during your most recent interaction with our customer service?

Please rate on a scale from 1 to 10, where 1 means "Very Difficult" and 10 means "Very Easy."

Very Difficult

Very Easy

63.

What are the reasons for your dissatisfaction?

[Multiple]

64.

Thank you very much for your valuable feedback. To help us improve our products and services, please feel free to share more of your thoughts and suggestions with us. (Participants who provide feedback will be entered into a random draw to win a K2 Plus Combo.)

Content reference: About the product, service or others.

65.

If you want to enter the prize drawing, please enter your information. (If not, please ignore.)

Your Email:

Your Name:（First_Name Last_Name）

Tel/Mobile: (Area code+number)

House number & Street name:

Your City:（City+State）

Your Country:

Zip code:

Tax Number: (It's necessary,if your country express requires it.)

Creality Cloud ID:(It's the key to get the Creality Premium,if you get the award)